FAQs

I just placed my order, now what?!

  • You’ll receive a Welcome email from us confirming your start date
  • You will receive your fresh meals on your confirmed start date between approximately 11:00am & 6:00pm. If you selected to pick up your meals at one of our pick up locations, you will receive a text confirming our arrival.
  • If you ordered for one week only, we will send you an email after your first delivery asking you if you would like to renew.
  • Get ready to eat delicious, healthy prepared meals!

What’s up with the cooler deposit?

There is a one time cooler deposit charged to first order. This deposit is refundable upon return of your final cooler.

In the meantime, just place your empty cooler out for us on your second delivery day and we will swap it out with one full of meals!

There are three options for returning your cooler to us, at the end of your service:

1) If you know it's your final delivery with us, you can leave a personal cooler out for us to exchange the meals into (this is recommended). Please let us know if you intend to do this, so we can notify your driver! 

2) Return your cooler to us at 5411 NE Portland Highway within 60 days.

3) If you would rather us pick up your final cooler at your home or office, we are happy to do so for the cost of your current delivery fee. Just email or call us to arrange this.

Finally, if we have not received your cooler bag(s) within 60 days of your last delivery, pick up or drop off of meals your cooler deposit will be forfeited.

What if I forget to leave my empty cooler out on my second delivery day?

If you forget to leave your empty cooler bag out for us on your second delivery day, please leave two out the following delivery. 

Where are you located, can I pick up from your kitchen?

We are located at 5411 NE Portland Hwy and, yes, we’d love for you to pick up at our kitchen! Typically, our hours for pick up on Sundays and Wednesdays between 10:00 am -6:00 pm but have a little more flexibility for earlier/later pick ups or next day pick ups at this location.

Are you a Franchise?

No, we are a local small business owned and operated by a husband and wife duo and their loyal team.

How long have you been open?

Our first day of business was November 1st 2011.

Are you a Meal Kit Service?

No! All of our meals come ready to eat. All you have to do is heat them up in the microwave or oven. No apron required!

Do I have to subscribe for a month?

No! You can order a week at a time or you can choose to an ongoing subscription. Subscriptions are billed weekly and deliveries can be paused, skipped, or cancelled online or by calling our office.  Just make sure you let us know by the deadlines! (3pm Tuesdays and Fridays)

Can you accommodate my allergy?

We do accommodate some allergies. Depending on the ingredient, we will either omit the item or substitute it with something else. When we are unable make these adjustments, we will offer a duplicate item off the same menu. We do cook all of our meals in one kitchen so there is a possibility of cross contamination. See “Our Food” page to see which allergies we can accommodate. If yours isn’t listed, or if you have any questions, call us!

How do I choose my meals?

You are able to choose your meals at the time of placing your first order! Simply choose which Meal Plan you'd like to receive and click Start Order.  You will be prompted to create an account. Once your account is created, tell us when you want to receive your first delivery and choose your meals for that week! 

Our menus change weekly! You can view our upcoming menus, along with ingredients and nutrition labels on our Upcoming Menus page.  

If you are on a subscription and would like to choose your weekly meals, just log in to your account, "Manage Subscription" and click the "Select Meals" button.  Of course, if you like the element of surprise (we do!), do nothing and let us design your menu for you. You'll receive the same amount of meals that you received the week prior. 

What are the order change deadlines?

Please order, or let us know of any order changes, by Wednesday at 3:00 pm (for Sunday delivery), and Friday at 3:00 pm (for Wednesday deliveries).

It doesn’t seem like you deliver to my area, can you?

We deliver to many parts of Portland and Southern Washington areas, including pick up locations in Salem and throughout the area. We also work with a third party courier service to deliver your meals to you (email or call us for their pricing).

If there are enough orders in your area we will deliver, so let us know if you have friends or family who want to join!

Alternately, we are always looking to expand our pick up locations, so if you know of one close to you (that is open till 7 in your area near a major highway) we would gladly entertain the idea.

Do you deliver on Mondays?

For our clients who receive deliveries at their office, or who are unable to receive Sunday deliveries, we are happy to deliver to you on Mondays instead. Just call or email our office to arrange this.

I need to change my delivery location...

If you let us know of any order changes by the deadlines, we can easily make the change. We will attempt to accommodate any last minute changes the best we can and can always arrange for you to pick up at our kitchen. We definitely want you to have your meals so let’s work together!

What is the cancellation policy?

If you let us know of any order changes by the deadlines (Tuesdays and Fridays by 3:00 pm), we are happy to cancel or suspend your order and make any billing adjustments. If you cancel or suspend your order after our order deadlines, we are not able to make any billing changes. One option is to freeze your meals and deliver on the next delivery day.  Also, we are happy to donate your meals to Urban Gleaners or NW Family Services who will distribute your meals to local families or schools in need. We’ll even send you a donation receipt! The same applies for any meals not picked up from our pick up locations.

*Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of foodborne illness, especially if you have a medical condition.