FAQs

I just placed my order, now what?!

  • You’ll receive a text or email from us confirming your start date!
  • Your card will be charged a $20  one-time refundable cooler deposit. (details below)
  • You will receive your fresh meals on your confirmed start date between approximately 2:00pm & 6:00pm.  If you selected to pick up your meals at one of our pick up locations, you will receive a text confirming our arrival.
  • If you ordered for one week only, we will send you an email after your first delivery asking you if you would like to renew.
  • Get ready to eat delicious, healthy prepared meals!

How do I choose my meals?

If you’ve selected an ongoing subscription, we can set up our system to email you a link weekly.  This allows you to make meal selections by the deadlines every week.   You can choose from our chef designed menu or our Signature Dish menu.  Of course, if you still love the element of surprise (we do!) you’ll continue to receive our chef designed menu if you don’t make your selections.   If you would like this option (at no additional cost!), or would like to be set up on an ongoing subscription, just call or email us to set this up.  

What’s up with the cooler deposit?

There is a one time cooler deposit charged to your card within 24 hours after you place your first order.  This deposit is refundable upon return of your final cooler. 

In the meantime, just place your empty cooler out for us on the day of your second delivery, and we will swap it out with one full of meals!

After your final delivery, if you did not leave a personal cooler out for us to exchange the meals into (this is recommended), it is your responsibility to return your cooler to us at 5411 NE Portland Highway within 60 days. If you would rather us pick up your final cooler at your home or office, we are happy to do so for your current delivery fee. Just email or call us to arrange this. If we have not received your cooler bag(s) within 60 days of your last delivery, pick up or drop off of meals your cooler deposit will be forfeited.

Do I have to subscribe for a month?

You can order a week at a time or you can choose to receive an ongoing subscription. The benefits to ongoing subscription is the option to choose meals you will be receiving every week. Cancelling is easy, just let us know by the order deadlines. All you have to do is let us know before the order deadlines below if you’d like to suspend/put a hold on your subscription.

What are the order change deadlines?

Please order, or let us know of any order changes, by Wednesday at 10:00 pm (for Monday delivery), and Saturday at 12:00 noon (for Thursday deliveries).

What if I forget to leave my empty cooler out on my second delivery day?

If you forget to leave your empty cooler bag out for us on your second delivery day, please leave TWO out the following delivery. However, if you acquire more than two cooler bags, we will charge your card an additional deposit ($20) for each additional cooler you acquire. We will refund the additional deposits once they are returned to us.

Can you accommodate my allergy?

We do accommodate some allergies. Depending on the ingredient, we will either omit the item or substitute it with something else. When we are unable make these adjustments, we will offer a duplicate item off the same menu. We do cook all of our meals in one kitchen so there is a possibility of cross contamination. See “Our Food” page to see which allergies we can accommodate. If yours isn’t listed, or if you have any questions, call us!

Why did I only get two days of meals on Thursday?

If you ordered a five-day plan, you received Friday’s and Monday’s meals only as most of our 5 day clients prefer to eat our meals on a Monday-Friday schedule. You can, however, eat your meals whenever you like! On Monday you will receive Tuesday, Wednesday, and Thursday meals.

Where are you located, can I pick up from your kitchen?

We are located at 5411 NE Portland Hwy and, yes, we’d love for you to pick up at our kitchen! Typically, our hours for pick up on Mondays and Thursdays are 10:00 am -6:00 pm but have a little more flexibility for next day pick ups at this location.

It doesn’t seem like you deliver to my area, can you?

We delivery to many parts of the Portland area, including pick up locations in Vancouver and Salem. If we don’t deliver to your area, we have several pick up locations throughout the city. We also work with a third party courier service to deliver your meals to you. If there are enough orders in your area we will deliver, so let us know if you have friends or family who want to join! Alternately, we are always looking to expand our pick up locations, so if you know of one close to you (that is open till 7 in your area near a major highway) we would gladly entertain the idea. Additionally, we do work with a 3rd party local delivery company that can deliver to you when we don’t. Email or call us for their pricing.

 

Are you a Franchise?

No, we are a local small Business owned and operated by a husband and wife team and their loyal team.

How long have you been open?

Our first day of business was November 1st 2011.

Are you a Meal Kit Service?

No!  All of our meals come ready to eat.  All you have to do is heat them up in the microwave or oven.  No apron required!

 

I need to change my delivery location…

If you let us know of any order changes by the deadlines we can easily make the change. We will attempt to accommodate any last minute changes the best we can and can always arrange for you to pick up at our kitchen. We definitely want you to have your meals so let’s work together!

What is the cancellation policy?

If you let us know of any order changes by the deadlines (Wednesdays and Saturdays by 12:00 noon), we are happy to cancel or suspend your order and make any billing adjustments. If you cancel or suspend your order after our order deadlines, we are not able to make any billing changes. We are, however, happy to donate your meals to Urban Gleaners or Waste Not Food who will distribute your meals to local families or schools in need. We’ll even send you a donation receipt! The same applies for any meals not picked up from our pick up locations.

*Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of foodborne illness, especially if you have a medical condition.