I just placed my order, now what?
- Be on the lookout for an email confirming your first order!
- You will receive your fresh meals on your start date between approximately 10:00 am - 6:00 pm. If you choose to pick up your meals at one of our pick-up locations, you will receive a text when your meals have arrived.
- You will receive an email reminder to choose your meals for next week. If you placed a One Time Order, you must go into your plan to add meals in order to receive a delivery. If you placed a Subscription order, you’ll receive the same amount of meals you selected for your first delivery and can go in and change the meals or amounts as you wish.
- Using the new ‘Plan Ahead’ feature you can set your menu for the next month in one sitting!
- Get ready to eat delicious, healthy and easy meals!
What’s up with the cooler deposit?
There is a one-time cooler deposit of $20 charged on your first order. This deposit is refundable upon return of your reusable cooler bags when you are done with the service.
In the meantime, just place your empty cooler out for us at your next delivery and we will swap it out with one full of meals!
There are three options for returning your cooler to us, at the end of your service:
1) If you know it's your final delivery with us, you can leave a personal cooler out for us to exchange the meals into (this is recommended). Please let us know if you intend to do this, so we can notify your driver.
2) Return your cooler to us at 5411 NE Lombard St. within 60 days - we can be found on Google Maps for both our hours and location!
3) If you would rather us pick up your final cooler at your home or office, we are happy to do so for the cost of your current delivery fee which will be deducted from your deposit upon its return to you. Just email or call us to arrange this.
Finally, if we have not received your cooler bag(s) within 60 days of your last order your cooler deposit will be forfeited.
What if I forget to leave my empty cooler out on my delivery day?
No problem! Please just leave all bags out at your next delivery.
Where are you located, can I pick up from your kitchen?
We are located at 5411 NE Lombard St. and we’d love for you to pick up at our kitchen! Our hours for pick up on Sundays 9:00-12:00 and Wednesdays 9:00 am - 5:00 pm - if you need to pick up your meals later than 5 or on another day just let us know!
Are you a Franchise?
No, we are a local small business owned and operated by a husband and wife duo and their loyal team.
How long have you been open?
Our first day of business was November 1st 2011.
Are you a Meal Kit Service?
No! All of our meals come ready to eat. All you have to do is heat them up in the microwave or oven. No apron required!
Do I have to subscribe for a month?
No! You can skip days, pause for a length of time, or cancel any time you like. Just make sure you do so by our deadlines – Tuesdays & Fridays at 3:00pm (5 days before your delivery). You can easily manage your account using our mobile app, or call or email us and we are happy to help!
Can you accommodate my allergy?
We do accommodate many common allergies. Depending on the ingredient, we will either omit the item or substitute it with something else. While we do our best to avoid allergen cross-contamination, our facility is used to process wheat, gluten, soy, peanuts, tree nuts, dairy, egg, shellfish, and other common allergens. Therefore, we cannot assume any liability for adverse reactions to food prepared or delivered by Farm to Fit. See our How it Works page to learn which allergies we can accommodate. If yours isn’t listed, or if you have any questions, call us!
How do I choose my meals?
After your first order you can choose your meals at any time you wish using the “Upcoming Orders / Select Meals” page of your account or by using our app! Just be sure to remember the deadlines - our app will even send you helpful reminders on deadline days!
Our menus change weekly. You can view our upcoming menus, along with ingredients and nutrition labels on our Upcoming Menus page.
If you are on a subscription and would like to choose your weekly meals instead of the chef-designed menu, we completely understand! Of course, if you like the element of surprise (we do!), do nothing and let us design your menu for you. You'll receive the same number of meals that you selected for your first order.
What are the order change deadlines?
Tuesday at 3:00 pm (for Sunday delivery), and Friday at 3:00 pm (for Wednesday deliveries).
It doesn’t seem like you deliver to my area, can you?
We deliver to many parts of Portland and Southern Washington and have pick up locations throughout the area.
If your address doesn’t fall within our official delivery area please reach out to us! Sometimes we can make accommodations to our delivery coverage depending on your exact location!
Alternately, we are always looking to expand our pick up locations, so if you know of one close to you we would we’d be happy to learn more and see what might be possible!
Unfortunately, we do not ship our meals at this time.
What are your delivery days?
We deliver to Oregon and SW Washington on Sundays and Wednesdays. You are also able to pick up your meals from our kitchen after our delivery days.
I need to change my delivery location...
If you let us know of any order changes by the deadlines, we can easily make the change. We will attempt to accommodate any last minute changes the best we can and can always arrange for you to pick up at our kitchen. We definitely want you to have your meals so let’s work together!
What is the cancellation policy?
If you let us know of any order changes by our deadlines (Tuesdays and Fridays by 3:00 pm for Sunday and Wednesday deliveries respectively), we are happy to cancel or suspend your order. If you cancel or suspend your order after our order deadlines, we are not able to make any billing changes and any meals in production will be considered your final order. If you do not wish to receive your final delivery, one option is to freeze your meals and deliver on the next delivery day. We are also happy to donate your meals to one of our non-profit community partners who ensure that none of our food ever goes to waste by getting it into the hands of people who really need it!
*The Fine Print
*Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of foodborne illness, especially if you have a medical condition.
As always, consult a physician before starting any new diets!
Diabetes is a serious disease requiring professional medical attention. Farm to Fit cannot and does not guarantee that its Diabetes Friendly meal plan or recipes will have a positive impact on your diabetes, your diabetic-related conditions, or your overall health. You should consult your physician or other health care professional before starting this or any other diet program to determine if it is right for your needs. Do not start this program if your physician or health care provider advises against it. If you experience any adverse reactions, seek medical attention immediately or call 911.
The fitness and nutritional information provided by Farm to Fit and its consultants is designed and intended for educational purposes only. You should not rely on this information as a substitute for professional medical advice, diagnosis, or treatment. The use of any information provided by Farm to Fit and its consultants is solely at your own risk. Developments in medical research may impact the health, fitness and nutritional advice that appear here. No assurances can be given that the advice will always include the most recent findings or developments. If you have any concerns or questions about the information provided by Farm to Fit, or about your health, you should consult with a physician or other health-care professional. Do not disregard, avoid or delay obtaining medical or health related advice from your health-care professional because of something you may have read.
